Refund policy
At Kalytera Combat Sports Equipment, we strive to ensure the complete satisfaction of our customers. This Return and Refund Policy describes the terms and conditions applicable to returning products and requesting refunds. By purchasing from our store, you agree to the terms of this policy.
Return Deadline
You may return products purchased from Kalytera within 30 calendar days from the date of receipt. After this period, we cannot accept returns.
Return conditions
For the return to be accepted, the products must be in the following conditions:
- Unused, with original tags and in original packaging.
- Accompanied by the invoice or proof of purchase.
- No signs of wear, damage or alterations.
Products Not Eligible for Return
The following products are not eligible for return:
- Products on sale or sale (except in case of defect).
- Personalized or custom-made items.
- Products that show signs of use.
Return Procedure
Return Request
To begin the return process, please contact our customer service team at [contact information such as email or phone] with your order number and reason for return. We will provide detailed instructions for shipping the product back.
Return Shipping Cost
Defective Product or Shipping Error: If the product is defective or there was a shipping error, Kalytera will cover the shipping costs for the return.
Other Reasons: If the return is not related to defects or errors, the shipping cost will be the customer's responsibility.
Product Shipping
After receiving return instructions, please package the product securely to prevent damage during shipping. Send the product to the address provided in the instruction email.
Assessment and Approval
Product Inspection
Upon receipt of the returned product, our team will carry out an inspection to ensure that it meets the return conditions described above.
Approval or Refusal
If the return is approved, we will begin the refund or exchange process. If the return is refused (for example, if the product does not meet the return conditions), we will contact you to discuss the next steps.
Reimbursement
Refund Method
Refunds will be made using the same payment method used for the original purchase. Depending on the payment method, processing time may vary:
- Credit/Debit Card: Refunds may take up to 7 business days to be credited to your account.
- Bank Transfer: The refund will be made to the bank account provided by the customer within 3 business days after approval of the return.
Refund Amount
The refunded amount will be the total amount paid for the returned product, excluding shipping costs, unless the product is defective or has a shipping error.
Partial Refunds
In cases where the returned product shows signs of use, or when items are missing from the original packaging, Kalytera reserves the right to offer a partial refund, proportional to the condition of the returned product.
Product Exchange
Stock Availability
If you prefer to exchange the product instead of requesting a refund, check the availability of the desired item. The exchange will only be processed after receipt and inspection of the returned product.
Price Difference
If the product chosen for exchange has a different price than the original product, the differences will be adjusted. You will be informed of any additional amount or credit amount
Defective Products
Manufacturing Defect
If the product has a manufacturing defect, you can request an exchange or refund within 30 days of receipt. Kalytera will cover all costs related to returning and shipping a new product.
Transport Damage
If the product is delivered damaged during transportation, please contact us immediately to report the problem. We will request photos of the damage and take the necessary steps to resolve the issue.
Changes to the Return and Refund Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website and will be effective immediately.
Contact
If you have questions or concerns about this Return and Refund Policy, please contact us at [contact information, such as email or phone].