Shipping policy
Introduction
This Shipping Policy explains the terms and conditions that govern the shipping and delivery process of products purchased from Kalytera Equipamentos de Desporto de Combate ("Kalytera"). By making a purchase on our website, you agree to the terms described in this policy.
Delivery Areas
National Coverage
Kalytera personally delivers nationwide.
International Shipping
Shipping is done by third parties worldwide, but with fees applied.
Delivery time
Order Processing
Orders are processed within 3 business days after payment confirmation.
Transit Time
Delivery time varies depending on the recipient's location and the shipping method selected.
General delivery estimates are:
- Domestic Shipping: [3-7] business days
- International Shipping: [5-12] business days
Delivery Delays
We do our best to meet delivery deadlines, but factors such as weather conditions, strikes, and other circumstances beyond our control may cause delays. In these cases, Kalytera will not be responsible for any delays in delivery.
Shipping Costs
Shipping Calculation
The shipping cost is calculated based on the total weight of the order, package dimensions and the recipient's location. The total shipping cost will be displayed during the checkout process before completing your purchase.
Free shipping
We offer free shipping on orders over €50 to certain regions. This promotion may be changed or discontinued at any time without notice.
Order Tracking
Tracking Information
After your order has been shipped, you will receive an email with the tracking number and instructions on how to track the delivery.
Status Updates
It is the customer's responsibility to monitor delivery status using the tracking number provided. Kalytera is not responsible for delays resulting from lack of follow-up by the customer.
Delivery
Delivery Conditions
Deliveries are made on working days, during business hours. Please make sure someone is available to receive your order at the address provided.
Delivery Attempts
If there is no one at the delivery address to receive the order, up to 3 additional delivery attempts will be made. If all attempts fail, the order may be returned to Kalytera and additional charges may apply for reshipment.
Problems with Delivery
Incorrect Address
It is the customer's responsibility to provide the correct delivery address. Kalytera is not responsible for deliveries made to incorrect addresses provided by the customer. If an order is returned due to an address error, the customer will be responsible for reshipping costs.
Lost or Damaged Package
If your order is not delivered or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, ship a new product or process a refund.
Order Return Policy
If an order is returned to Kalytera due to delivery failure (e.g. missing recipient, incorrect address, not picked up at the branch, etc.), the customer can choose to have it reshipped (additional shipping costs apply) or for a refund of the amount of the product, excluding initial shipping costs.
Shipping Policy Changes
We reserve the right to change this Shipping Policy at any time. Changes will take effect upon publication on our website.
Contact
If you have questions or concerns about this Shipping Policy, please contact us via email.